All returns and/or exchange requests MUST be made within 7 days of the original delivery date. Please inspect items immediately when received. Use our contact page FIRST to start the return process before taking any other steps.
Provide your order number(s) and details about the product you would like to return. We will respond quickly with instructions on how to start your return. Thank you.
All returns and exchanges must be received within 30 days after a request has been approved. All returns must be authorized by Comic Book Zen prior to being sent back. We are not responsible for products returned to us without this authorization.
NO returns will be accepted on orders over $100.00. Be sure the item(s) are what you want and ask any questions you have BEFORE placing your order. Thank You.'
No returns are allowed on products that have been altered or changed from their original condition. Non-product related fees (shipping, handling, transaction fees, insurance, etc.) are non-refundable, unless a result of Comic Book Zen error.
Your return authorization does not guarantee product replacement or refund. Once the returned item is received, its condition will be inspected before final acceptance. If a return is approved, the appropriate refund is then authorized and processed. If you return your item(s) before an authorization is granted, the item(s) will be returned to you at YOUR expense.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period included the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Customer satisfaction is our goal. We strive to ensure each order is correct, shipped and handled properly. We want to ensure each customer is 100% satisfied and happy with their purchase. If you have a problem or are unsure if your situation meets these guidelines, please contact us.
Comic Book Zen ships within the Continental United States.
We can ship to virtually any address in the US. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.